- Accept the terms
1.1 Welcome to visit the website of healthy food retais and wholesale company (hereinafter referred to as “our company”, “we” or “our”). By accessing, browsing or using our website and services (including but not limited to purchasing products and subscribing to information), you have read, understood and agreed to be bound by these Terms and Conditions (hereinafter referred to as “Terms”) and our Privacy Policy and Disclaimer (if applicable). If you do not agree with any part of these terms, please stop using our services immediately.
- Products and orders
2.1 Product information: We are committed to providing accurate product descriptions, nutritional ingredients, efficacy descriptions and pictures. However, due to factors such as differences in equipment display and batch changes of natural ingredients, we cannot guarantee that your equipment display is exactly the same as the physical color, texture, etc., or that there is absolutely no difference in each batch of products.
2.2 Health Statement: Our products are food or dietary supplements, not medicines. All descriptions of the efficacy of the product are based on its nutrients and cannot be used to diagnose, treat, cure or prevent any disease. Before starting to use any new dietary supplements or changing your eating habits, consult your doctor or other qualified health care professional.
2.3 Eligibility for ordering: You must be at least 18 years old or have obtained the consent of your parents or legal guardians to order our products. You should provide true, accurate, complete and up-to-date personal information.
2.4 Order confirmation: The order you placed constitutes a purchase offer. The sales contract will be officially established only when we send you an order confirmation email (or text message) to clearly indicate that we accept your order. We reserve the right to refuse to accept any order due to insufficient inventory, pricing errors or other reasons.
- Price and payment
3.1 Price: The prices displayed are all in the designated currency (such as HKD). Unless otherwise stated, taxes and freight are not included. We reserve the right to adjust the price at any time, but the confirmed order will be executed according to the price at the time of order confirmation.
3.2 Taxes and freight: You need to pay all applicable taxes (such as value-added tax) and freight listed in the order. For details of the freight policy, please refer to our Distribution Policy.
3.3 Payment method: We accept [list the accepted payment methods, such as: Alipay, WeChat Pay, credit card, etc.]. Payment security is guaranteed by our payment gateway partners.
- Distribution and receipt
4.1 Delivery time: We will process it as soon as possible after the order is confirmed. The estimated delivery time displayed is only an estimate and is not guaranteed. Distribution delays may be caused by logistics companies, weather, customs (international orders) and other factors.
4.2 Receiving and risk transfer: After the product is delivered to your designated delivery address and signed by the signatory, the ownership and loss risk of the product will be transferred to you. Please make sure that the delivery address is accurate.
4.3 International orders: For international delivery, you may be responsible for paying import duties, taxes and customs fees, which are not included in our price. Please ask the local customs department for details.
Five. Return, Refund and Subscription Policy
5.1 Returns and refunds (for non-subscription products):
- Return without reason: Within 7 days from the date of receipt of the goods, you can apply for a return without reason under the condition that the goods are intact, unopened and do not affect the second sale. Except for some special goods (such as customized products and fresh products with extremely short shelf life).
- Quality problems: If you receive an wrong, damaged or deteriorated product, please contact customer service within 48 hoursafter receiving it and provide evidence. We will replace or refund you according to the situation.
- Process: All returns must be approved by us in advance and carried out according to the return address and instructions we provide.
5.2 Subscription service (if applicable):
- If you purchase a subscription box with regular delivery, you can suspend, modify (such as changing the product, delivery address) or cancel the subscription at any time through your account page at least 3 working days before the start of the next delivery cycle.
- After canceling the subscription, you will no longer receive subsequent deliveries, but paid and issued orders will not be affected.
- The subscription price may be adjusted, and we will notify you by email in advance 30 days
- User behavior and account security
6.1 You agree not to use our website or services for any illegal or unauthorized purpose. You shall be responsible for the confidentiality of all activities and passwords of the account.
6.2 We reserve the right to unilaterally suspend or terminate your account due to your violation of these terms, fraud or abuse.
- Intellectual property right
7.1 All content on the website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilation and software, are the property of the Company or its content providers and are protected by copyright laws and other intellectual property laws.
7.2 You may not copy, modify, distribute, disseminate or use for any commercial purposes without our express written permission.
- Limitation of Liability and Disclaimer
8.1 Product quality: To the maximum extent permitted by law, we are not responsible for any indirect, incidental, punitive, special or consequential damages (including loss of profit, data loss, physical injury, etc.) caused by the use of our products, unless the damage is directly caused by our heavy Caused by gross negligence or intentional behavior.
8.2 Allergens and dietary restrictions: Although we try our best to label common allergens in products (such as nuts, gluten, dairy products, etc.), our production facilities may process a variety of raw materials and there is a risk of cross-contamination. If you have severe food allergies or intolerance, please read the product label carefully before use, or consult us directly and use it under medical guidance.
8.3 Service availability: We try our best to ensure the continuous and stable operation of the website and services, but do not guarantee their uninterrupted, error-free or complete security. We are not responsible for service interruptions caused by technical failures, maintenance, force majeure and other reasons.
Nine. Privacy
9.1 We attach great importance to your privacy. The way we collect and use your information is subject to our Privacy Policy. Please read the policy carefully to understand our practice.
- General terms
10.1 Modification: We reserve the right to update or modify these terms at any time. Any changes will take effect after the updated version is released on the website. By continuing to use our services, you accept the revised terms.
10.2 Dividability: If any provision of this clause is found to be invalid or unenforceable, the provision shall be restricted or deleted to the minimum necessary extent, without affecting the validity of the remaining provisions.
10.3 Jurisdictional Law and Dispute Resolution: The interpretation, validity and dispute settlement of this clause shall be governed by the laws of the People’s Republic of China. Any dispute arising from this clause shall be resolved by friendly negotiation between the two parties first; if the negotiation fails, either party shall have the right to submit the dispute to the people’s court with jurisdiction [fill in the location of your company] for litigation.
10.4 Contact us: If you have any questions about these terms, please contact us in the following ways:
- Customer service email:
- healthyfood122025@gmail.com
- Contact number:
- 44314552
- Company address:
- RM 1321 13/F Asia trade centre 79 lei muk road Kwai Chung NT